Hajj Package B
Hajj Package B
Hajj Packages
We offer four categories of Hajj packages meticulously designed to meet all pilgrims’ needs, providing them with exceptional experiences. Our commitment to providing all necessary services and amenities ensures pilgrims’ comfort during their stay in these sacred places and throughout their rituals. From their reception and guidance to providing food, convenient transportation, and securing human resources to meet their needs, we strive to facilitate their journey and provide logistical support, allowing pilgrims to focus entirely on their rituals with ease and convenience. Additionally, we offer spiritual enrichment services through various programs and activities aimed at enhancing spiritual connections and providing a comprehensive religious experience in both Makkah and Madinah, where pilgrims have the opportunity to perform prayers in the Holy Mosques.
Package B
Camp
Preparation and organization of the spaces received from Kedana Development and Development Company, including the installation of a closed-circuit security camera system (CCTV), provision of air conditioning, installation of tent doors, as well as aesthetic/improvement construction works for the camp such as gypsum board installation and shading of entrances. The work also includes carpeting inside the tents and establishing separate dining halls for men and women, setting up a first aid clinic, providing facilities for people with special needs and the elderly such as ramps and restrooms, and installing water heaters for hot beverages. Additionally, the work involves placing waste containers for pathways and tents, restroom cleaning, and general cleanliness services for the camp and pathways. Providing cleaning tools and soap in the restrooms, shading pathways, and installing electric fans for ventilation at entrances and pathways. Don’t forget to place a company signboard and service center number at the main entrance gate of the camp, in addition to an informational board displaying the information needed by pilgrims, including directions.
Accommodation
Providing comfortable accommodation in Mina with the guarantee of supplying essentials for each pilgrim, including a sofa bed, cotton pillow, pillowcase, and a summer or winter cover depending on the season, as well as a sunshade. The accommodation also includes a necessities bag containing an electronic prayer bead, soap, sanitizer, masks, sleeping essentials, and hygiene items. Additionally, a carpet and electrical outlet are provided for every (8) square meters to ensure the comfort and safety of the pilgrims.
Human Resources
Providing security guards and hospitality staff, in addition to ensuring an adequate number of employees within the workforce and customer service supervisors. The work also includes repairing technical faults related to air conditioning, lighting, electricity, bathrooms, and appliances. Saudis are employed within the workforce, and female representation is ensured within the team.
Guidance
Providing distinguished reception service for pilgrims, including guiding them to their camps and supplying necessary beverages. Guidance also involves directing pilgrims to the nearest location for external services they may require, such as animal sacrifice, religious rulings, healthcare, and others, along with providing and equipping a customer service office to serve (3000) pilgrims in each camp.
Nutrition
Providing a diverse range of food and beverages in Mina, including juices, bottled water, tea, and coffee available around the clock. Breakfast includes a buffet featuring (3) main dishes, (4) side dishes, (4) types of fruit, and (4) types of beverages. Additionally, snacks are available consisting of (4) varieties of fruit, sweets, and processed foods, with a commitment to serving meals on time without delay. Lunch and dinner buffets are served daily, each offering a variety of appetizers, main courses, desserts, fruits, and beverages, with a commitment to timely meal service.
Camp
Accommodation
Providing sofa beds measuring (12×175×50) cm, with a minimum pressure of (60) for each pilgrim. Additionally, a cotton pillow measuring (50×40) cm and a cotton pillowcase should be provided for each pilgrim. Furthermore, a summer cover measuring (200×100) cm with a weight of no less than (200) g/m² during the summer season, or a winter cover measuring (200×100) cm with a weight of no less than (500) g/m² during the winter season should be provided for each pilgrim. Finally, (2) electrical sockets should be provided for every (25) square meters.
Guidance
Providing reception and guidance services to pilgrims to their respective camps while offering necessary beverages. Setting up and equipping a customer service desk to serve (3000) pilgrims in each camp, in addition to providing (2) appropriately sized boards displaying the company’s name and center number, along with the Rahman Guests Care Center contact 920002814 (customer service) and information relevant to the pilgrims.
Human Resources
Providing security guards and hospitality providers, in addition to ensuring an adequate number of employees/workers within the workforce and providing customer service supervisors. The work also includes repairing technical faults related to air conditioning, lighting, electricity, bathrooms, and appliances. Saudis are employed within the workforce, with the presence of female staff members within the team.
Nutrition
Providing a variety of nutrition for pilgrims in Arafat, including healthy water, tea, coffee, snacks, a ready or dry breakfast, and a hot lunch meal.
The location
Preparation of the accommodation site in Muzdalifah involves leveling the ground and providing complete ground covering based on the designated space for each pilgrim according to the standards set by the Ministry of Hajj and Umrah. This includes using gravel as ground covering.
Human Resources
The workforce teams in Muzdalifah aim to provide excellent services to pilgrims. A customer service supervisor is provided in uniform for every (700) pilgrims, and one employee is allocated to serve every (300) pilgrims, distributed throughout the 24 hours, with the possibility of increasing the numbers if needed. Additionally, there is a commitment to having a presence of no less than (2%) female staff and no less than (50%) Saudis within the workforce teams.
Nutrition
Providing a dry dinner meal in Muzdalifah includes a variety of essential food items, with a commitment to serving meals on time without delay. This includes a carbohydrate source such as rice or potatoes, a meat portion, a piece of bread, a fruit, along with a juice box and a bottle of healthy water.
Customer service
In customer service in Mecca and Medina, we strive to provide a qualified and experienced team to deliver excellent services to pilgrims and meet their needs. This includes providing field customer service representatives, administrative supervisors, and qualified field staff according to specified standards, while respecting the required linguistic procedures for non-Arabic nationalities and proficiency in the pilgrims’ language. We also coordinate with relevant authorities to provide appropriate transportation and ensure the safety and smooth transition of pilgrims between Mecca and Medina. We are committed to installing informative and guiding signs, confirming departure completion and passport safety, with careful monitoring to facilitate departure procedures and ensure accurate matching of data and information for each pilgrim according to specified procedures.
Accommodation
We ensure the readiness of the accommodation designated for pilgrims before their arrival and follow up on any deficiencies with the property owner. This includes verifying the readiness of the property approved by the Housing Committee or the Ministry of Tourism.
Logistical support
In logistical support in Mecca and Medina, we participate in preparing all pilgrims hospitalized for transportation organized by the Ministry of Health to the holy sites. We also coordinate with health authorities in Medina and the Hajj Medical Office to identify hospitalized cases eligible for transport to the holy sites and follow up on their transportation arrangements.
In Mecca, we provide guides for the transportation of pilgrims to the train station for the holy sites and Jamarat, at a rate of one guide per 250 pilgrims.
Regarding transportation and mobility, we provide a smart card to each pilgrim distributed at the point of entry to facilitate and organize transportation and accommodation efficiently and effectively.
Nutrition
We ensure that Zamzam Company has provided Zamzam water, transported it, and distributed it to the pilgrims’ accommodation at a rate of one 330ml bottle per pilgrim per day for 20 days. We also ensure the distribution of one 330ml bottle at reception and transportation centers for the pilgrims.
