Hajj Package J
Hajj Package J
Hajj in Numbers
Hajj Packages:
We offer four categories of Hajj packages, meticulously designed to cater to all the needs of pilgrims, ensuring they have exceptional experiences throughout their stay in the holy sites and during the performance of their rituals. From their reception and guidance to providing food, comfortable transportation, and securing human resources to meet their needs, we prioritize offering all necessary services and facilities. Additionally, we provide guidance and logistical support to ensure pilgrims can focus entirely on performing their rituals with ease and convenience. Moreover, we offer spiritual enrichment through various programs and activities aimed at enhancing spiritual connections and providing a comprehensive religious experience in both Makkah and Madinah, where pilgrims have the opportunity to perform prayers in the Holy Mosques.
Hajj Package J
Camp
The preparation of designated spaces from Kadanah Development and Enhancement Company, along with the installation of a closed-circuit surveillance system for security, is provided. Additionally, carpet flooring is laid inside the tents for the comfort of pilgrims, and a clinic for first aid is set up. Special provisions are made for individuals with special needs and the elderly, such as ramps and restroom facilities. Waste containers are provided, and restroom facilities are regularly cleaned, with cleaning services extended to the camp and pathways. Cleaning supplies and soap are also provided in the restrooms. Pathways are shaded to protect pilgrims from the sun, and electric fans are placed for ventilation at entrances and pathways. A company signboard and service center number are displayed at the main entrance gate, along with an informational board presenting essential information for pilgrims, including guidance details.
Accommodation
Accommodation in Mina includes providing many necessities for the comfort of the pilgrims. This includes, at least, a mattress measuring (7×175×50) cm for each pilgrim, a cotton pillow measuring (50×40) cm, along with a cotton pillowcase and cover. A summer cover measuring (200×100) cm and weighing (200) g/m² is provided during the summer season, and a winter cover measuring (200×100) cm and weighing (500) g/m² is provided during the winter season. Additionally, a cotton sheet is provided for each pilgrim, along with a sunshade for each pilgrim for protection from the sun’s rays. Electrical sockets are also provided at a rate of one socket per (12) square meters.
Human Resources
In Mina, the necessary human resources are provided to ensure the safety and comfort of the pilgrims. Security guards are stationed at the entrances, and a general supervisor is available around the clock. Additionally, there is a specialized technical team for food service and an adequate number of staff to provide services, with one staff member allocated for every 150 pilgrims. Customer service supervisors are provided at a rate of one supervisor for every 850 pilgrims. Maintenance technicians are available for emergency repairs of potential technical faults. The team comprises at least 50% Saudi nationals, with a provision for at least 2% female representation.
Guidance
In Mina, pilgrims are carefully guided and warmly welcomed, with beverages provided for them. They are also directed to the nearest location for external services they may require, such as guidance, religious rulings (fatwas), healthcare services, and more. Additionally, a customer service office is provided and equipped to serve up to 4000 pilgrims in each camp.
Nutrition
In Mina, we offer a comprehensive range of meals and beverages for the comfort of pilgrims. Beverages include healthy water, tea, and coffee available around the clock. We provide three daily snacks consisting of fruits, pastries, and manufactured foods. Breakfast includes a main dish, two side dishes, and two types of fruit, while lunch consists of a hot meal with appetizers, a main dish, fruits, desserts, and beverages. Additionally, dinner comprises similar components, providing a hot meal for pilgrims’ satisfaction.
Camp
Preparing the spaces received from Kadanah Development and Improvement Company includes providing equipped kitchens for serving meals to pilgrims, installing a closed-circuit security camera system (CCTV), providing air conditioning and lighting for the camp and pathways, furnishing carpets inside the tents, establishing tiled ceramic bathrooms, and providing shaded first aid clinics. The work also includes setting up facilities for people with special needs and the elderly, cleanliness services for the camp and pathways, waste containers and pest control, providing hygiene tools and soap in bathrooms, as well as placing a signboard with the company’s name and service center at the main gate, and providing electric fans for ventilation in entrances and pathways.
Accommodation
To provide comfort and relaxation in the accommodation in the Arafat area, the preparation includes a mattress measuring (717550) cm for each pilgrim, along with a cotton pillow measuring (50*40) cm at least and a cotton pillowcase for each pilgrim. It also includes a summer cover measuring (200×100) cm and weighing (200) g/m during the summer or a winter cover measuring (200×100) cm and weighing (500) g/m during the winter for each pilgrim, in addition to a cotton fitted sheet for each pilgrim. Electric sockets are provided with a quantity of (2) outlets for every (25) square meters of space.
Guidance
Pilgrims are received and directed to their camps, in addition to providing them with beverages. Pilgrims are also directed to the nearest location for external services they may need, such as sacrificing animals, seeking religious rulings, healthcare services, and others. A customer service office is set up to serve 4000 pilgrims in each camp, along with providing an informational guidance board displaying important information for pilgrims, including transportation details and contact information for the customer service center.
Human Resources
Security guards are provided at the entrances, with a general supervisor available around the clock to ensure safety and organization. Additionally, a specialized food service team is provided, along with an adequate number of staff members assigned to cater to each group of pilgrims, distinguished by a uniform and deployed around the clock, with the possibility of increasing the number as needed. Moreover, customer service supervisors and maintenance technicians (electricians and plumbers) are provided for emergencies. A minimum ratio of 50% Saudi nationals and 2% women are designated within the workforce to ensure diversity and adequate representation.
Nutrition
A variety of food options are available to pilgrims, with healthy water, tea, and coffee provided around the clock to ensure hydration. Additionally, three light meals are served daily, including fruits, sweets, and processed foods, with a commitment to serving meals on time without delay. Each pilgrim receives a dry or ready-made breakfast meal daily, consisting of a main dish, two side dishes, two types of fruits, and one type of beverage. Furthermore, a hot lunch is served daily, including appetizers, a main dish, two types of fruits, one dessert item, and one type of beverage, with a commitment to serving meals on time without delay.
Location
The services at the Muzdalifah site include leveling the designated area for the pilgrims’ stay and preparing it appropriately, including providing complete ground cover using gravel. Space is allocated for each pilgrim according to the standards set by the Ministry of Hajj and Umrah.
Human Resources
The human resources in Muzdalifah include the provision of customer service supervisors, where one supervisor is assigned for every (1000) pilgrims, distinguished by a uniform, and deployed around the clock, with the possibility of increasing their number as needed.
A sufficient number of employees and workers are also provided within the workforce, with one staff member assigned to serve every (400) pilgrims, distinguished by a uniform, and deployed around the clock, with the possibility of increasing their number as needed.
The female presence in the workforce is ensured with a proportion of no less than (2%) of females, while Saudi nationals are present in the workforce with a proportion of no less than (50%) of the team.
Nutrition
In Muzdalifah, a dry dinner meal is provided, consisting of sandwiches, fruits, juice, and healthy water. The timing of meal delivery is strictly adhered to, without delay, to ensure smooth and efficient service for the pilgrims.
Customer service
Customer service is provided comprehensively in Makkah and Madinah, where customer service representatives and supervisors are stationed at reception centers to ensure the comfort of pilgrims. This includes reception, guidance, providing necessary information, as well as ensuring the accommodation of pilgrims and handing them the required information cards. Transportation between the holy cities is organized and ensured for safety. Moreover, qualified administrative and field staff are provided to interact with pilgrims and efficiently meet their needs.
Accommodation
In the housing service in Mecca and Medina, we ensure the readiness of the accommodations designated for pilgrims by verifying that all specifications and standards required by the Housing Committee or the Ministry of Tourism are met. This includes checking the readiness of the property before the arrival of the pilgrims and addressing any deficiencies or needs to ensure the provision of a comfortable and safe living environment for the guests of the Merciful. These measures contribute to providing a comfortable and distinctive accommodation experience for pilgrims during the performance of Hajj and Umrah rituals.
Logistical support
Preparing hospitalized pilgrims for transportation organized by the Ministry of Health for the holy sites, in addition to coordinating with health authorities to identify hospitalized cases and follow up on their transportation arrangements. In Makkah, guidance guides are provided for the train of the holy sites and stoning rituals at a rate of one guide per 250 pilgrims, while a smart card is distributed to each pilgrim at the point of arrival.
Nutrition
We ensure that Zamzam Company has provided Zamzam water, transported it, and distributed it to the pilgrims’ accommodation at a rate of one 330ml bottle per pilgrim per day for 20 days. We also ensure the distribution of one 330ml bottle at reception and transportation centers for the pilgrims.
